Frequently asked questions

Browse available rooms, open the one you like and send a booking request with your details and dates. We'll confirm availability and next steps by email — no account needed.

No. Booking directly with LOFTZ is free — there are no service or booking fees, unlike the listing platforms. You pay your rent and a security deposit, nothing extra to us for booking.

Rent is all-inclusive: water, electricity, gas, cleaning of common areas and high-speed internet are covered. Your monthly payment is what you see on the room page.

Yes, a security deposit is typically required and refunded at the end of your stay, subject to the condition of the room. The exact amount and terms are in your contract.

Yes. Every tenancy comes with a proper, registered rental contract and receipts — useful for visa, residency and NIF applications.

Minimum stay varies by room and is shown in the booking conditions on each room page. Most rooms suit a semester or academic-year stay.

Rent is paid monthly, usually by bank transfer. We'll share the payment details and schedule once your booking is confirmed.

Absolutely. Use the "Schedule a visit" option on any room page and we'll arrange a time — in person or a video walkthrough if you're abroad.

Yes. Most of our guests book before arriving in Lisbon. We handle everything remotely, including the contract, so your room is ready when you land.

Each room lists its own conditions (for example minimum age, minimum stay, and rules on smoking, parties or pets). You'll see them on the room page and confirm them when you request to book.

Mostly students and young professionals aged 18–30, both Portuguese and international — a friendly, respectful community.

Just tell us. Maintenance is included — our team fixes issues quickly so you don't have to deal with it.

Usually within one business day. We'll email you to confirm availability and walk you through the next steps.